3:00 pm EST Thursday
September 18, 2025
Doug Frank, Sr. Director, Support Operations, Infor
Join Doug Frank, Sr. Director of Support Operations at Infor, for an overview of Infor's Customer Support framework as of September 2025. This session will highlight leadership priorities, case management processes, customer satisfaction strategies, and the tools and roles that support a proactive, customer-first service model. Learn how Infor's support structure drives loyalty, resolves issues efficiently, and adapts to SaaS delivery needs.
We are always looking for new topics and presenters for our webinars. Do you want to share your expertise or suggest a topic? Please contact us at webinars@lnnaug.org and let's get the conversation started!
Customer Journeys
Customer Roundtables
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